VOICE OF CUSTOMER

In order to consistently enhance customer service, we strive to stay connected to our customers and encourage two-way communication through voice of customer. We understand that customers are the pulse of any successful business and it is only through the cultivation of their feedback, regardless of whether it is positive or negative, that we can discover and develop new ways to provide ease and convenience to our customers

VOC is the research and consumer insights department at PCS that defines its prime focus as enhancing customer satisfaction. The key purpose is to stay connected to customers and promote a two-way communication with them. The function helps in gathering structured feedback from customers for all major touch points. Based on this, we produce a meticulous set of customer wants and needs, organized into a hierarchical structure and then prioritize in terms of relative substance and satisfaction. The feedback received is utilized for qualitative and quantitative research scientific ways and different research techniques are used together information from customers.

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About PCS

The Pakistan Courier Services working with Carrefour from 2009 as a third party. We registered our company in 2015 with a vision of industry leader in logistic/Electrical Services with superior customer service, innovation, quality and commitment.

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